Where do you ship?
We currently ship within the United States only. We do not offer international shipping at this time.
How long will it take to receive my order?
All orders are processed and shipped within 7-10 business days. Once shipped, you’ll receive a confirmation email with tracking information.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition. If your return is accepted, the original shipping fee will be deducted from your refund. Please visit our Return & Refund Policy page for full details.
How do I start a return?
Contact us at [your email address] to initiate a return. We’ll walk you through the process.
What sizes do your hats come in?
Our hats are snapback style and one size fits most. The adjustable snapback closure ensures a comfortable fit for a wide range of head sizes.
How do I care for my Kiki Threads pieces?
We recommend spot cleaning your hat and allowing it to air dry. Avoid machine washing to maintain the shape and structure.
I have a question that isn’t answered here — how do I reach you?
Head to our Contact page and send us a message. We’d love to hear from you!